> How many SMEs out there are depending on Sara's knowledge of the USB memory stick and how to use it?
I think at least in part, that is the point: orgs are missing the part of the equation where the institutional and organizational knowledge is critical. Sure, the code to accomplish parts B and C can be re-duct-taped together in a month or so by off-shore, or maybe an agent... but part A, its plumbing, and why it does what it does the way it does it due to historical failures and the knowledge behind that is probably what keeps it going.
Those things are learned starting at the ground level by bumping into them in the trenches.
I think at least in part, that is the point: orgs are missing the part of the equation where the institutional and organizational knowledge is critical. Sure, the code to accomplish parts B and C can be re-duct-taped together in a month or so by off-shore, or maybe an agent... but part A, its plumbing, and why it does what it does the way it does it due to historical failures and the knowledge behind that is probably what keeps it going.
Those things are learned starting at the ground level by bumping into them in the trenches.