> Our support flow wasn't set up to route a complex bug like this to engineering.
What does that even mean? Does it mean, "our support flow is just an LLM that fobs off customers and puts their issues into the bin"? Or is there some genuine "routing" of simple bugs to engineering which accidentally drops "complex" bugs? Could you drescibe that process, it sounds fascinating?
Also, how is changing a customer's billing based on detecting a certain string in a certain place a "complex" bug? Grep the string, remove the if statement, done. I'd love a post-mortem about why this was a complex bug.
What does that even mean? Does it mean, "our support flow is just an LLM that fobs off customers and puts their issues into the bin"? Or is there some genuine "routing" of simple bugs to engineering which accidentally drops "complex" bugs? Could you drescibe that process, it sounds fascinating?
Also, how is changing a customer's billing based on detecting a certain string in a certain place a "complex" bug? Grep the string, remove the if statement, done. I'd love a post-mortem about why this was a complex bug.
More questions than answers here Thariq.