We've been on this since the bug surfaced. Everyone affected is getting a full refund and an extra grant of usage credits equal to their monthly subscription as our apology. You can see my original post here: https://x.com/trq212/status/2048495545375990245. We’re still working on sending emails to everyone affected.
Our support flow wasn't set up to route a complex bug like this to engineering. We’re hoping to make this better but will take some time. Sorry to everyone caught up in it.
We've been on this since the bug surfaced. Everyone affected is getting a full refund and an extra grant of usage credits equal to their monthly subscription as our apology. You can see my original post here: https://x.com/trq212/status/2048495545375990245. We’re still working on sending emails to everyone affected.
Our support flow wasn't set up to route a complex bug like this to engineering. We’re hoping to make this better but will take some time. Sorry to everyone caught up in it.