He would say to trust the workers, but also all the other things you need to do in addition to trusting the workers. Look at his 14 points. You need to do all the things to get all the benefits.
This is why Deming never landed here. He espouses a complex view, and most people just aren't that smart or skilled. He also espoused pride in craftsmanship, quality, and analysis, things most American workers don't value as much as the Japanese, which is another reason Toyota took them up so quickly while it took us 50 years.
This is why Deming never landed here. He espouses a complex view, and most people just aren't that smart or skilled. He also espoused pride in craftsmanship, quality, and analysis, things most American workers don't value as much as the Japanese, which is another reason Toyota took them up so quickly while it took us 50 years.