The big squiggly mess in the article is filled with people. I think Deming’s deepest concept was giving workers on the production line simple tools to improve processes on their own. His books are filled with exhortations to trust the workers. This is what American managers could never bring themselves to do.
Even in manufacturing, the application of statistical process control was never entrusted to the workers, but became a department of its own, with bureaucracy, OKRs, and elaborate software.
Even in manufacturing, the application of statistical process control was never entrusted to the workers, but became a department of its own, with bureaucracy, OKRs, and elaborate software.