What I’m seeing here is that you don’t have mature mechanisms to assure the reliability of your services yet. The second paragraph suggests that a misconfiguration was able to make it into production that arguably should have been caught at an earlier stage of the deployment pipeline. Anyone can make these sorts of mistakes; the fact that a particular colleague is more prone to them really doesn’t matter all that much.
Fortify your delivery pipeline and the problem should resolve itself.
Fortify your delivery pipeline and the problem should resolve itself.