Users are also happy with clunkiness if it gives them other things they value. Ask any Windows user. Also, video game modding.
My general experience is that clunky software is what made people tech literate, and now that everything has safety barriers and protects the user from everything tech literacy has fallen.
My general experience is that clunky software is what made people tech literate, and now that everything has safety barriers and protects the user from everything tech literacy has fallen.