The contact page on the left is something I absolutely hate. If the prefer method of contact is email, just give me an email.
If they need to enter that into some ticketing system, give me access to the ticketing system. The page on right give me some ideas how they handle things internally.
The form on left is almost certainly a webform-to-email, this is ridiculous.
looking at font choice, how ironic they are complaining about UX
The form on left is almost certainly a webform-to-email, this is ridiculous.
looking at font choice, how ironic they are complaining about UX