> It's also well-known language from product managers and UX researchers trying to gather data to improve their product. And well-known language from customer support people trying to gather more information in order to escalate to the right people who can help.
No it is not. The particular phrasing that was used I have never seen used in any other way than to be dismissive towards people.
> Your knee-jerk cynicism saddens me.
My cynicism isn't knee jerk, My cynicism stems from roughly 20 years working as a developer, being in and observing the industry.
> If someone doesn't want to help, they generally just ignore. They generally don't suggest hopping on a call ASAP. When they want to call you is when they're taking it seriously.
Not if it gets noticed and talked about on forums. It is then used as damage control.
No it is not. The particular phrasing that was used I have never seen used in any other way than to be dismissive towards people.
> Your knee-jerk cynicism saddens me.
My cynicism isn't knee jerk, My cynicism stems from roughly 20 years working as a developer, being in and observing the industry.
> If someone doesn't want to help, they generally just ignore. They generally don't suggest hopping on a call ASAP. When they want to call you is when they're taking it seriously.
Not if it gets noticed and talked about on forums. It is then used as damage control.