It's also well-known language from product managers and UX researchers trying to gather data to improve their product. And well-known language from customer support people trying to gather more information in order to escalate to the right people who can help.
Your knee-jerk cynicism saddens me. If someone doesn't want to help, they generally just ignore. They generally don't suggest hopping on a call ASAP. When they want to call you is when they're taking it seriously.
Your knee-jerk cynicism saddens me. If someone doesn't want to help, they generally just ignore. They generally don't suggest hopping on a call ASAP. When they want to call you is when they're taking it seriously.