I think the author missed an important factor: misaligned incentives.
Dating apps make money when users spend time (and money) on the platform. Users who find a partner tend to leave the platform, so dating companies are incentivized to prevent that from happening. Those companies then have more opportunities to up-sell those users on premium features, which they're more likely to purchase due to repeated failure and/or feelings of inadequacy.
Dating apps make money when users spend time (and money) on the platform. Users who find a partner tend to leave the platform, so dating companies are incentivized to prevent that from happening. Those companies then have more opportunities to up-sell those users on premium features, which they're more likely to purchase due to repeated failure and/or feelings of inadequacy.