What I don't understand is why my banking app does not show a "cancel subscription" button with the payment.
When I click that button, the recurring payment is automatically canceled, and the SaaS company can check that and know that I unsubscribed. Or something along these lines.
There is already a power-asymmetry between consumers and companies. This should not extend to unsubscribing. Here, the consumer should have all the power.
When I click that button, the recurring payment is automatically canceled, and the SaaS company can check that and know that I unsubscribed. Or something along these lines.
There is already a power-asymmetry between consumers and companies. This should not extend to unsubscribing. Here, the consumer should have all the power.