Not captured in numbers or the article, but I've noticed service becoming a lot poorer, though perhaps the downward trend has stopped for now. Between 2021-2024 or so, I encountered a lot of people working for airlines (gate agents, flight attendants, etc.) who really went out of their way to make me feel like they're doing me a favor by letting me fly on their plane.
That's not to say that the average airline worker is like that; it just seemed like the bottom fell out, so that the floor on what my worst experience could be while flying became substantially worse compared to times before.
That's not to say that the average airline worker is like that; it just seemed like the bottom fell out, so that the floor on what my worst experience could be while flying became substantially worse compared to times before.