Companies should automate this. Write their own outage monitoring, feed the results, plus the cumbersome format you have to send to the provider, into an LLM, have it spit out an email requesting SLA credits or whatever the contract specifies.
Probably not worth it for low cost services, but if you’re paying GitHub $x millions per year, maybe it is.
Probably not worth it for low cost services, but if you’re paying GitHub $x millions per year, maybe it is.