Fair point in your case, but my experience across companies and industries is that people just don't read. It's true in any customer facing experience where tutorials etc are routinely unread and ignored, it's true for execs who are always short on time and want the exec summary in order no to read a whole memo (however misguided this may be in certain instances), it's true for seasoned professionals who prioritize and decide to ignore certain requests until they are clear enough / repeated enough, the list goes on.
Even people getting @mentionned on slack or in emails seem to find it acceptable to say routinely they didn't see/read whatever it was they were specifically asked to look at.
Even people getting @mentionned on slack or in emails seem to find it acceptable to say routinely they didn't see/read whatever it was they were specifically asked to look at.