And Larry Tesler, who was a particular champion of usability testing and important in the development of the Human Interface Group. Larry cared a lot about usability.
When I was at NeXT, Steve Jobs told me that if it was up to him, Apple would get rid of the Human Interface Group. (Steve was rather hostile to Larry.)
Later, when it was up to Steve, he did exactly what he said: he got rid of HIG.
I think it’s easier to sell visual design than it is to sell usability because people see visual design immediately, but it takes time and experience to see and understand usability (and some users never seem to consciously notice it at all).
When I was at NeXT, Steve Jobs told me that if it was up to him, Apple would get rid of the Human Interface Group. (Steve was rather hostile to Larry.)
Later, when it was up to Steve, he did exactly what he said: he got rid of HIG.
I think it’s easier to sell visual design than it is to sell usability because people see visual design immediately, but it takes time and experience to see and understand usability (and some users never seem to consciously notice it at all).