I bought some tools on Amazon, sent them back because of quality issues, and left a 1 star review (they don't allow zero star reviews but that's another issue). Sure enough I get an email offering to send me a replacement, asking me to remove my review, I reported it and who knows what happens from there.
Now, I have had very similar things happen on a website like HomeDepot.com, the manufacturer reached out, sent me a different tool as a replacement, and said I did not have to remove my review but they would appreciate if I did.
Just as bad, IMO. The whole point of reviews is to let other consumers know your experience with the product.
I bought some tools on Amazon, sent them back because of quality issues, and left a 1 star review (they don't allow zero star reviews but that's another issue). Sure enough I get an email offering to send me a replacement, asking me to remove my review, I reported it and who knows what happens from there.
Now, I have had very similar things happen on a website like HomeDepot.com, the manufacturer reached out, sent me a different tool as a replacement, and said I did not have to remove my review but they would appreciate if I did.
Just as bad, IMO. The whole point of reviews is to let other consumers know your experience with the product.