You need docs. Most users won’t read them. Do a good job anyway because they can save you a TON of support costs if they’re good, even for the few people who do read them. The cost of writing docs is easily offset by even a modest reduction in human support cost, unless you just half-ass your support with LLMs and FAQs and chat with overseas wage slaves.
ALSO: your UX needs to warn people about sharp edges and one-way doors, BEFORE your user commits to an action they might regret. These are not incompatible.
ALSO: your UX needs to warn people about sharp edges and one-way doors, BEFORE your user commits to an action they might regret. These are not incompatible.