- people don’t read your documentation
- if they find one edge-case that is not covered by your product they concentrate all their energy on it even though the competitor product doesn’t even work for the happy path (but ofc they won’t learn that until too late)
- you will have a person on the free tier who is not able to the simplest programming take up all the time of your technical support if you let them
The rest (disclose usage of AI, offer multiple newsletters (imo unnecessary work), be upfront if it’s not a good fit) is very sensible and works in my experience.
The first three will break your product - but maybe I’m just cynical and was holding it wrong all this time
edit: I’m assuming you want to build some kind of investor fuelled unicorn - your approach probably will work for a single person slow but steady growth while you have other side income
- people don’t read your documentation - if they find one edge-case that is not covered by your product they concentrate all their energy on it even though the competitor product doesn’t even work for the happy path (but ofc they won’t learn that until too late) - you will have a person on the free tier who is not able to the simplest programming take up all the time of your technical support if you let them
The rest (disclose usage of AI, offer multiple newsletters (imo unnecessary work), be upfront if it’s not a good fit) is very sensible and works in my experience.
The first three will break your product - but maybe I’m just cynical and was holding it wrong all this time
edit: I’m assuming you want to build some kind of investor fuelled unicorn - your approach probably will work for a single person slow but steady growth while you have other side income