Comment by Hetzner_OL

Hi there, as some untrue news is making its way about this case: There was a notice of termination via email with a deadline in accordance with our T&C, on 30 October 2024. Our team has already been in contact with this customer several times and we also have the transmission protocol of the communication. You can all rest assured that we do not close accounts randomly. There is always a specific and legitimate reason for doing so, such as abuse of our services, not following our terms and conditions, etc. So please make sure you comply with our T&C: https://www.hetzner.com/legal/terms-and-conditions/. --Katie, Hetzner Online