Hetzner_OL

Joined 8 years ago

Karma

564

Submissions

184

Member since

Jan 23

Hetzner Online is a professional web hosting provider and experienced data center operator. Since 1997 the company has provided private and business clients with high-performance hosting products as well as the necessary infrastructure for the efficient operation of websites. A combination of stable technology, attractive pricing and flexible support and services has enabled Hetzner Online to continuously strengthen its market position both nationally and internationally. The company owns several data centers in Germany and is building a further data center park in Finland.

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Recent submissions

Comment · 24 days ago

Hi there, Hetzner here. I saw you mentioned us, so I tried it out. That's a really cool idea, and I'll pass it onto some people who I think will appreciate it. :D Glad we could be a part of this. --Katie

Comment · 4 months ago

Hi there, I hope it's okay that I comment here since you mentioned us at Hetzner. Please see Hetzner Docs; https://docs.hetzner.com/general/billing-and-account-managem... To enter the VAT ID on your account, go to https://accounts.hetzner.com/account/masterdata and then to "Profile" and to "Contact details". --Katie

Comment · 4 months ago

To the best of my knowledge, customers must be 18 or older to enter contracts with us / become customers. --Katie (Hetzner)

Comment · 4 months ago

Hi there, we use a power supplier that uses renewable hydropower in Germany and Finland. See: https://www.hetzner.com/unternehmen/nachhaltigkeit/ --Katie (Hetzner)

Comment · 5 months ago

Hi there, Please use your customer account to create a support request. Document the issue you are facing in as much detail as you can, and our team will do their best to help you. --Katie (Hetzner)

Comment · 5 months ago

Yes, good question. OP, see: "Dedicated" in the main menu: https://www.hetzner.com/ --Katie (Hetzner)

Comment · 8 months ago

Hi there, There is some information about limits here: https://docs.hetzner.com/cloud/general/faq#are-there-limits-... --Katie

Comment · 8 months ago

Hi there, That's actually my bad. I'm a native speaker, but I've lived in Germany too long apparently. Thanks for bringing it to my attention. --Katie

Comment · 8 months ago

Hi there, we prepared a list here of affected products: https://docs.hetzner.com/general/infrastructure-and-availabi... --Katie

Comment · 8 months ago

Hi there, To the best of my knowledge, anyone with *existing* RAM *add-ons* that were affected by price changes should have received a separate email. Please carefully check your email inbox/trash/spam. The general price changes we announced today will affect both new and existing products, like dedicated servers and cloud servers: https://docs.hetzner.com/general/infrastructure-and-availabi... Those prices will take effect on 1 April 2026. --Katie

Comment · 8 months ago

Hi there, Please see: https://docs.hetzner.com/cloud/api/getting-started/generatin... --Katie

Comment · 8 months ago

Hi there, Hetzner here. Thanks for mentioning us. For anyone who is interested: - https://www.hetzner.com/dns/ - https://docs.hetzner.com/networking/dns - https://docs.hetzner.cloud/reference/cloud#tag/zones --Katie

Comment · 10 months ago

Hi there u/Imustaskforhelp - Thanks for the holiday greetings! I hope you also had a good Christmas. I am not a part of the abuse team here at Hetzner, and unfortunately therefore cannot make a decision either way. I suggest that you write directly to our support team/abuse team and describe your intended use case in as much detail as possible. They may have some follow-up questions for you and will be able to give you a clear yes/no answer. --Katie

Comment · 10 months ago

Hi HN readers, Due to a service disruption that unfortunately occurred again, both the Cloud API and the Hetzner Console were temporarily unavailable for some users. We regret the delayed communication regarding the disruption. The issue has since been resolved, and no further occurrences are expected. For more details, please refer to the incident report: https://status.hetzner.com/incident/90db7d39-6940-4808-9b66-... Sorry for any troubles this may have caused. --Katie

Comment · 10 months ago

Hi there, Our team handles each abuse case individually, and their response will change based on how severe the abuse is. With less severe abuse issues, for example, copyright violations, our abuse team will forward the report to you, the customer, and give you some time to respond. We are purposefully non-transparent about how much time we give people to respond. We don't publish that online. Why? We want to make things harder for bad actors so they cannot take advantage of the situation. With more serious cases, the customer has less time to respond, and we may lock the server until they do respond. And with even more serious cases, we may lock an entire account. We don't have any kind of guarantees here -- our team reviews each case separately. --Katie