This type of issue can be incredibly annoying to deal with, because the legitimate answer to the abuse report ("someone is spoofing my IP, it isn't me, and the machine is not compromised") is the exact same excuse that a malicious actor would provide.
Then, as noted in the article, you're trying to prove a negative to someone who doesn't really care at all, which is borderline impossible.
Then, as noted in the article, you're trying to prove a negative to someone who doesn't really care at all, which is borderline impossible.