I agree that reality is complex, but I worry you are conflating the challenges of running an Amazon-scale business with running the smaller businesses that most of the entrepreneurs on HN will need to manage. I thought Roger offered a more practical approach in about 10% of the words that you took. I am sorry if I have offended you; I was trying to save the entrepreneurs on HN time.
As to Jack Stack's book, I think the genius of his approach is communicating simple decision rules to the folks on the front line instead of trying to establish a complex model at the executive level that can become more removed from day-to-day realities. In my experience, which involves working in a variety of roles in startups and multi-billion dollar businesses over the better part of five decades, simple rules updated based on your best judgment risk "extinction by instinct" but outperform the "analysis paralysis" that comes from trying to develop overly complex models.
As to Jack Stack's book, I think the genius of his approach is communicating simple decision rules to the folks on the front line instead of trying to establish a complex model at the executive level that can become more removed from day-to-day realities. In my experience, which involves working in a variety of roles in startups and multi-billion dollar businesses over the better part of five decades, simple rules updated based on your best judgment risk "extinction by instinct" but outperform the "analysis paralysis" that comes from trying to develop overly complex models.
Reasonable men may differ.