The idea behind "agile" is to recognize when something isn't working and improve it.
You obviously have a process that does not serve your customers' needs: work with your team to fix it.
If you have SCRUM ceremonies, a retrospective is where you can raise it, but really, any time works (retrospectives are to purposely look at the past few weeks, but things you notice along the way, look to solve along the way).
You obviously have a process that does not serve your customers' needs: work with your team to fix it.
If you have SCRUM ceremonies, a retrospective is where you can raise it, but really, any time works (retrospectives are to purposely look at the past few weeks, but things you notice along the way, look to solve along the way).