Engineers should get the time to “sand” their products, but we just don’t. If QA doesn’t make a ticket for the space between, it’ll never get fixed.
The customer probably notices this kind of a thing but it’s a miracle if the customer bothers to report it, and another miracle if it eventually turns into a ticket, and another miracle if someone prioritises it enough to spend time fixing it.
[In fact most companies have such opaque issue boards that as a customer I get so frustrated when I find a small issue or bug and have to spend like 50 hours back and forth to prove it’s a bug and actually get a ticket put in the tracker.]
Engineers should get the time to “sand” their products, but we just don’t. If QA doesn’t make a ticket for the space between, it’ll never get fixed.
The customer probably notices this kind of a thing but it’s a miracle if the customer bothers to report it, and another miracle if it eventually turns into a ticket, and another miracle if someone prioritises it enough to spend time fixing it.
[In fact most companies have such opaque issue boards that as a customer I get so frustrated when I find a small issue or bug and have to spend like 50 hours back and forth to prove it’s a bug and actually get a ticket put in the tracker.]