"This is a small example of a big problem with usability and cybersecurity. This is what happens when apps are developed by engineers who don’t have a strong knowledge of customers"
This really rings true. Just think of all the nonsense you have to deal with in the name of "security." Mandatory password change intervals. Insane rules for constructing passwords. Completely undocumented password requirements that you just have to figure out by trial and error. Complicated error messages full of security jargon. "Secret Questions" that you can't remember the answers to. And on the other side of the coin, the security of these systems themselves is like a sieve. So many data breaches, information disclosures, they are in the news almost daily. I often wonder how they get away with it all.
This really rings true. Just think of all the nonsense you have to deal with in the name of "security." Mandatory password change intervals. Insane rules for constructing passwords. Completely undocumented password requirements that you just have to figure out by trial and error. Complicated error messages full of security jargon. "Secret Questions" that you can't remember the answers to. And on the other side of the coin, the security of these systems themselves is like a sieve. So many data breaches, information disclosures, they are in the news almost daily. I often wonder how they get away with it all.