Am I the only one who thinks these features really don't add much to the experience?
If an annoying phone tree is going to take 3 minutes to navigate by listening to the prompts, then it will also take 3 minutes to navigate by letting the AI listen and write little buttons for me.
I didn't really save any time.
If on the other hand it could say "other users have seen this phone tree before, so here is the whole searchable tree with no waiting", that would be a noteworthy feature.
If an annoying phone tree is going to take 3 minutes to navigate by listening to the prompts, then it will also take 3 minutes to navigate by letting the AI listen and write little buttons for me.
I didn't really save any time.
If on the other hand it could say "other users have seen this phone tree before, so here is the whole searchable tree with no waiting", that would be a noteworthy feature.