There is also "hold for me", where the phone listens to hold music for you, then rings when the operator arrives.
And there is a feature now to show you how busy a customer service line is at a particular time, and to give you a text transcript with clickable buttons for the phone tree.
And there is a feature now to show you how busy a customer service line is at a particular time, and to give you a text transcript with clickable buttons for the phone tree.