I don't know if this is location-specific, but I miss the times when PC technicians would actually try and diagnose problems.
Whenever a family member sends their PC to a "repair shop" (usually because "it was too slow") they get back a freshly-reinstalled PC and most of their files dumped inside a folder called "Backup". It then falls to me to reinstall all of their software while praying that their tax software has a "restore from copy" function or, failing that, at least a clearly-marked "database.db" file that I can overwrite.
Whenever a family member sends their PC to a "repair shop" (usually because "it was too slow") they get back a freshly-reinstalled PC and most of their files dumped inside a folder called "Backup". It then falls to me to reinstall all of their software while praying that their tax software has a "restore from copy" function or, failing that, at least a clearly-marked "database.db" file that I can overwrite.