I'd recommend as part of the post mortem to move their install script off their marketing site or putting in some other fallback so marketing site activity is unrelated to customer operations critical path. They're almost there for maintaining that typical isolation, which helps bc this kind of thing is common.
We track uptime of our various providers, and seeing bits like the GitHub or Zendesk sites go down is more common than we expected... and they're the good cases.
I'd recommend as part of the post mortem to move their install script off their marketing site or putting in some other fallback so marketing site activity is unrelated to customer operations critical path. They're almost there for maintaining that typical isolation, which helps bc this kind of thing is common.
We track uptime of our various providers, and seeing bits like the GitHub or Zendesk sites go down is more common than we expected... and they're the good cases.