Blameless culture is not about dodging responsibility. It’s about that when a process wrongly allowed a human to do X, the process is the issue to fix.
Of course you can go deeper and ask why was this process not done correctly etc but at the end of the day, it’s about actionable changes that ensure mistakes don’t get repeated.
Of course you can go deeper and ask why was this process not done correctly etc but at the end of the day, it’s about actionable changes that ensure mistakes don’t get repeated.