Comment by cosmodisk

This is very true across all businesses layers. I remember some years ago implementing a CRM system for a small training company. The result was great and they successfully use it even today, however at the time we needed one the junior administrators in some of the discovery sessions so we better understand the processes they do,etc. She was absolutely petrified. Even though the system was meant to make her life much easier,instead she only saw it as her replacement. It took quite a bit of effort to convince her that she's staying. I had similar reactions in my team too when I announced that some processes could be completely automated. Instead of excitement,I received ' what will my job be like then?'.