Forget about digital experiences for a moment. Forget entirely about chatbots.
> Air Canada argues it cannot be held liable for information provided by one of its agents, servants, or representatives
That includes EMPLOYEES. So they tried to argue that their employees can lie to your face to get you to buy a ticket under false pretense and then refuse to honor the promised terms? That's absolutely fucked.
> Air Canada argues it cannot be held liable for information provided by one of its agents, servants, or representatives
That includes EMPLOYEES. So they tried to argue that their employees can lie to your face to get you to buy a ticket under false pretense and then refuse to honor the promised terms? That's absolutely fucked.