> "Air Canada argues it cannot be held liable for information provided by one of its agents, servants, or representatives—including a chatbot," Rivers wrote. "It does not explain why it believes that is the case" or "why the webpage titled 'Bereavement travel' was inherently more trustworthy than its chatbot."
This is very reasonable-- AI or not, companies can't expect consumers to know which parts of their digital experience are accurate and which aren't.
This is very reasonable-- AI or not, companies can't expect consumers to know which parts of their digital experience are accurate and which aren't.