I don't get this. Why not pay an employee to take a few hours, ask a person from the necessary team to take a look, then call or write the complainant?
That -has- to be cheaper than getting all these lawyers involved over what was probably, as the article states, a glitch of some sort.
That -has- to be cheaper than getting all these lawyers involved over what was probably, as the article states, a glitch of some sort.