I just tried to find a roundtrip flight from SF to LA on Google Flights. Spent some time comparing prices, different airports, etc. Ended up picking one option, click, click, click - I am on the airline's website. More clicks and I am able to select the seats: went through all available seating - there is nothing available at the price that was originally surfaced to me. I can either upgrade to Delta Comfort+ for +$60 or to First Class.
Sure, I can go back to Google Flights and repeat the process. But I wasted 10 minutes already, and if I had a legitimate need to fly to LA I would have most likely just upgraded to Comfort+ to save time.
Are you going to blame me - the customer - for this?
Sure, I can go back to Google Flights and repeat the process. But I wasted 10 minutes already, and if I had a legitimate need to fly to LA I would have most likely just upgraded to Comfort+ to save time.
Are you going to blame me - the customer - for this?