Right, I think airlines are a bad example of "dark pattern" and "junk fees" because ultimately the customers are the problem.
Every airline that has tried the premium model in recent decades has failed.
People have decided they've reserved the right to rock bottom fares and simultaneous complaints about quality of service. Or people have decided flying sucks no matter what airline they choose so they simply sort by price.
Every airline that has tried the premium model in recent decades has failed.
People have decided they've reserved the right to rock bottom fares and simultaneous complaints about quality of service. Or people have decided flying sucks no matter what airline they choose so they simply sort by price.
Either way, dollars vote and this is the outcome.