> Even a short and simple conversation can make you feel good.
I think when people prefer to use a digital kiosk, it's sometimes because they have had negative experiences of conversations with service staff. For example, a staff member might give you a funny look if you order something weird, hurry you along if you're pausing a lot, or force you to say "no" when they offer extras. I know that's where my mind goes! Of course short conversations can - and often do - make you feel good, we as humans are not great at focusing on that.
I think when people prefer to use a digital kiosk, it's sometimes because they have had negative experiences of conversations with service staff. For example, a staff member might give you a funny look if you order something weird, hurry you along if you're pausing a lot, or force you to say "no" when they offer extras. I know that's where my mind goes! Of course short conversations can - and often do - make you feel good, we as humans are not great at focusing on that.