> I think most people I know offline hate interacting with chat bots as products
It's hilarious to me when people are bringing back chat bots as a concept.
We had chat bots a few years ago and it was something that almost all larger companies had built strategies around. The idea being that they could significantly reduce call centre staff and improve customer experience.
And it wasn't just that the quality of the conversations were poor it was that for many users it's about being the human connection of being listened to that is important. Not just getting an answer to their problem.
It's hilarious to me when people are bringing back chat bots as a concept.
We had chat bots a few years ago and it was something that almost all larger companies had built strategies around. The idea being that they could significantly reduce call centre staff and improve customer experience.
And it wasn't just that the quality of the conversations were poor it was that for many users it's about being the human connection of being listened to that is important. Not just getting an answer to their problem.