You may be right. But I really find it difficult to see the harm in one-upsmanship over apologizing to customers. I've seen much worse ways of one-upping others.
I mean as you say, things are always going to break, whether you do shitty stuff or not. What's wrong with making an effort to make the most sincere apology you can in that case?
I mean as you say, things are always going to break, whether you do shitty stuff or not. What's wrong with making an effort to make the most sincere apology you can in that case?