I don't know anything about balsamiq or their product, but this seems to be another instance of "authentic apologies" becoming a standard startup tactic. In terms of one-upsmanship this is a pretty pointless arena. Don't do shitty stuff. If your product breaks, explain it and move on.
Stuff's always going to go wrong and break, it happens. Their site went down for 3 hours on a random tuesday and now this guy is throwing himself to the wolves. Come on.
There seems to be this idea that you can get away with anything, accidental or not, and so long as your rake yourself over the coals harder than the last guy everything will be okay.
Stuff's always going to go wrong and break, it happens. Their site went down for 3 hours on a random tuesday and now this guy is throwing himself to the wolves. Come on.
There seems to be this idea that you can get away with anything, accidental or not, and so long as your rake yourself over the coals harder than the last guy everything will be okay.