Comment by vertigolimbo

You can make it as useless and as powerful as you want. I have worked on many projects and developers loved it (no joke). But it was down to having it properly setup and using just the bare minimum that enabled to do work. What often happens, is that JIRA "experts" (usually incompetent PMs or Scrum masters) let JIRA dictate your workflow. That's where discontent arises. (No affiliation to Atlassian).