Software has bugs, that's not really the damning part... The damning part is that in four hours and two levels of support teams, there was noone who actually knew anything about how the system worked who could remove the problematic flight plan so that the rest of the system could continue operating!
What exactly is the point of these support teams when they can't fix the most basic failure mode (a single bad input...)
What exactly is the point of these support teams when they can't fix the most basic failure mode (a single bad input...)