I think you're being a little unfair here.
You need to talk to a salesperson because payroll is complicated, every business's needs are different, and most small businesses want some kind of personal touch. If they let you just sign up for what you think is the best solution for you, chances are you'll get it wrong and you won't be satisfied.
I'll give you an example: I manage a retail business that is composed of 5 different LLCs, each with their own payroll. When I went to ADP, I needed a salesperson to help me migrate all my payroll data, choose a suitable cutover date, talk through what kinds of special services I might need (direct deposit, checks drawn against ADP's accounts vs. our own checking accounts, etc).
Lastly, customer service is very important when it comes to payroll, and I see the sales process as a demo of their customer service.
Could somebody like ADP offer a self-service solution for somebody like you, who knows what they're doing and doesn't require much? Of course they could. But then the burden of getting the setup exactly right is now placed on you. And if you screw it up, then you'll be calling them for help. That's not an experience they'd prefer the customer to have.
You need to talk to a salesperson because payroll is complicated, every business's needs are different, and most small businesses want some kind of personal touch. If they let you just sign up for what you think is the best solution for you, chances are you'll get it wrong and you won't be satisfied.
I'll give you an example: I manage a retail business that is composed of 5 different LLCs, each with their own payroll. When I went to ADP, I needed a salesperson to help me migrate all my payroll data, choose a suitable cutover date, talk through what kinds of special services I might need (direct deposit, checks drawn against ADP's accounts vs. our own checking accounts, etc).
Lastly, customer service is very important when it comes to payroll, and I see the sales process as a demo of their customer service.
Could somebody like ADP offer a self-service solution for somebody like you, who knows what they're doing and doesn't require much? Of course they could. But then the burden of getting the setup exactly right is now placed on you. And if you screw it up, then you'll be calling them for help. That's not an experience they'd prefer the customer to have.