Comment by SpicyLemonZest

Is that a bad thing? Since we started WFH, I’ve heard a lot of stories of oncalls spending an hour on things that could have been handled in 5 seconds if the right person had gotten sucked in on the way back from coffee. “Oh, I recognize this bug from two years ago, here’s what you gotta do.” “That customer’s symptoms are impossible, ask for more details on how they’re doing suchandsuch because they must be leaving something out.”