Open floorplans are especially problematic if your team handles any mix of development & operational tasks.
Wall Street tech it's pretty typical to do your own SRE/L3 and honestly even L2/L1. Everything from business user "hey how do I.." customer service questions down to "the server is on fire, alerts are coming in .. ".
Open floorplans mean even if you have an agreed PagerDuty type rotation, everyone gets sucked into or distracted by it. It's hard not to want to lend a hand when you see your buddy getting blown up by some difficult user or your inbox/slack is getting filled up with alerts.
Wall Street tech it's pretty typical to do your own SRE/L3 and honestly even L2/L1. Everything from business user "hey how do I.." customer service questions down to "the server is on fire, alerts are coming in .. ".
Open floorplans mean even if you have an agreed PagerDuty type rotation, everyone gets sucked into or distracted by it. It's hard not to want to lend a hand when you see your buddy getting blown up by some difficult user or your inbox/slack is getting filled up with alerts.