"Courtesy with customers is forced on them? My god!"
I worked in a call center for two years, for three different companies. Yes, (fake) courtesy is forced. The customers of one site were so difficult that courtesy was scripted (there were scripted interactions for frustrated and for rude customers)
I worked in a call center for two years, for three different companies. Yes, (fake) courtesy is forced. The customers of one site were so difficult that courtesy was scripted (there were scripted interactions for frustrated and for rude customers)