> That's literally his point, the whole friendly-service-with-a-smile thing is forced on them by their managers/corporate,
Courtesy with customers is forced on them? My god!
The next thing you'll tell me they're expected not to curse at their co-workers, too! What kind of world is this?!
> it's not from a sincere desire to have an actual conversation with customers.
Once again, and as I already said in the very text you quoted, no one is expecting a "conversation". Maybe you just misunderstood my point? I admit I was being a bit circuitous, there.
> Talk about irony, sitting here talking about a superiority complex while defending requiring that kind of stuff of "lowly" service industry workers.
I never mentioned anything about their being "lowly", and I'd appreciate you not insinuating such things about me. It's a veiled insult and it's unwarranted and unnecessary.
See, courtesy. It's a thing, both in the real world and online.
Courtesy with customers is forced on them? My god!
The next thing you'll tell me they're expected not to curse at their co-workers, too! What kind of world is this?!
> it's not from a sincere desire to have an actual conversation with customers.
Once again, and as I already said in the very text you quoted, no one is expecting a "conversation". Maybe you just misunderstood my point? I admit I was being a bit circuitous, there.
> Talk about irony, sitting here talking about a superiority complex while defending requiring that kind of stuff of "lowly" service industry workers.
I never mentioned anything about their being "lowly", and I'd appreciate you not insinuating such things about me. It's a veiled insult and it's unwarranted and unnecessary.
See, courtesy. It's a thing, both in the real world and online.