>As a Canadian cousin over here, if you can't tell the difference between a smile/a polite "Hi, how can I help you?"/a "have a nice day", and an actual conversation involving smalltalk, then you clearly don't know about what you're criticising.
That's literally his point, the whole friendly-service-with-a-smile thing is forced on them by their managers/corporate, it's not from a sincere desire to have an actual conversation with customers. And people will literally complain and get them in trouble if they don't do it.
Talk about irony, sitting here talking about a superiority complex while defending requiring that kind of stuff of "lowly" service industry workers.
That's literally his point, the whole friendly-service-with-a-smile thing is forced on them by their managers/corporate, it's not from a sincere desire to have an actual conversation with customers. And people will literally complain and get them in trouble if they don't do it.
Talk about irony, sitting here talking about a superiority complex while defending requiring that kind of stuff of "lowly" service industry workers.