In the case of a free GMail account, the user who doesn't get the support they need can get a full refund.
In all seriousness, how does it even make sense to regulate expensive customer support for a free product?
If you do, you may not have any free products anymore. But perhaps we'd be better off having decent customer support with no free products.
As for paid products, it does make some sense to have some minimum customer support, but I'll be surprised if there's a proper way to word the legislation to achieve what we want it to achieve.
In all seriousness, how does it even make sense to regulate expensive customer support for a free product?
If you do, you may not have any free products anymore. But perhaps we'd be better off having decent customer support with no free products.
As for paid products, it does make some sense to have some minimum customer support, but I'll be surprised if there's a proper way to word the legislation to achieve what we want it to achieve.